Job Openings at Run Wild Retreats, Inc.
We are a fast-growing travel company based in Carbondale, Colorado. We are proudly 100% women-owned and operated, and we even contract female running guides around the world whenever possible. Our team of four employees is based in the small mountain town of Carbondale, situated on the Western Slope of the Colorado Rocky Mountains. When not leading retreats around the world, our team works out of a progressive co-working space that fosters the entreprenurial spirit, which helps us grow and continuously learn new skills. Run Wild Retreats Inc. is an accredited travel agency with IATA, and is an active member of the Adventure Travel Trade Association and the Transformational Travel Council.
We periodically have openings in key positions related to travel planning, marketing, communications, customer service and retreat leadership. Employment perks include paid travel, gear prodeals and the opportunity to do work that makes a real impact on people’s lives. And just as we promote wellness and personal growth with our clients, we support our team members with personal wellness experiences and professional-development opportunities.
If you’d like to join our team of ambitious, hard-working people, please apply to one of the job opportunities posted below.
CEO, Run Wild Retreats, Inc.
Travel Operations Manager (remote, part-time)
Location: Remote / online
Commitment: 70 – 120 hours per month (on the lower end to start, with hours increasing in January 2020). Hours are flexible, though team meetings take place during regular work hours, Monday – Friday. You are not expected to work on weekends except when retreats are taking place, when you need to be available to respond to calls/ emails from on-site Retreat Leaders who require prompt logistical assistance.
Start Date: Fall 2020 (start date negotiable). Ideally you are able to attend one of our fall retreats either in Telluride or Moab this September or October to get a feel for the overall retreat experience, flow and clientele.
Who You Are:
We are seeking an experienced travel planner to lead our travel operations department. The right person in for this role has previous experience working for a well-established tour operator, preferably in the adventure travel and/or wellness travel space. The right person for this role will have a proven track record in managing at least 20+ global group tours per year. Event planning or booking corporate travel on behalf of a company doesn’t qualify.
- You are a travel product-development native; somebody who loves the art and science of creating extraordinary travel experiences.
- You have the RFP process on lock. You deeply understand the guest experience and dynamics of group travel.
- You are a travel designer who honors the authenticity of a destination and can infuse personality and brand focus into any experience.
- You thrive on building trips that showcase the world’s best trail running destinations and developing valuable relationships with key suppliers.
- You have deep product knowledge, razor-sharp consumer instincts and insights.
- You are process-driven, logical thinker, can anticipate problems, highly organized and a creative problem solver.
- You’re ready to join the team of a fast-growing, innovative travel company that is deeply committed to offering high-value transformational travel experiences.
- You share our passion for travel, are detail-oriented and capable of juggling multiple trips at different stages in their life-cycle.
- You are self-sufficient but simultaneously excel as part of a small team and enjoy collaborating with a diverse group of vendors, colleagues and peers.
- You have strong written and verbal communication skills
- You have at least 5 years’ experience in travel planning for a well-established tour operator, including working with domestic and international suppliers.
- You have extensive experience negotiating vendor contracts, independent guide contracts and hotel booking contracts.
- You have extensive experience managing trip budgets and costing, factoring in all variable and fixed costs, including foreign exchange rates.
- You have experience in developing risk management plans and trip leader briefing materials.
As Operations Manager, you are responsible all operational details for trips, from product development through the operational cycle, including negotiations with suppliers, trip costing, preparing booking forms detailing all arrangements, retreat catalog and planning guide proofing, communication with Retreat Leaders, guides, sales and marketing teams, and all post-trip operational debrief.
- Negotiate and secure bookings for all accommodations, daily activities and pre/post-trip extensions, as required.
- Be responsible for the success of the trip development process including: RFP and vendor selection, itinerary development, risk management plans, supplier negotiations, contracting and pricing.
- Ensure clear lines of communication between the clients, guides, retreat leaders and hotel properties. Provide suppliers with contracts, rooming lists, special dietary requests, additional reservations and/or cancellations.
- Review retreat participant intake forms, checking for the client’s suitability (fitness/health) for the retreat they have booked. Notify the guides/retreat leaders of clients with special considerations that may affect their ability to participate in the retreat.
- Identify and implement enhancements to existing itineraries to improve the guest experience and further differentiate our product. Participate in the research and development of new itineraries, investigate competitors’ product offerings and utilize competitive information in building itineraries and developing pricing recommendations.
- Manage trip financials pertaining to all elements that influence retreat profit margins. When needed, request multiple bids and negotiate with operators to determine costs for services and provide detailed information to be used in pricing programs. Review and submit all operational payments and report on budget versus actual costs after trip completion.
- Provide internal documentations to Retreat Leaders that ensures their complete understanding of itinerary details, highlights and key product differentiators.
- Proofread marketing materials and the Retreat Planning Guides to ensure accuracy from an operational perspective and appropriate emphasis of itinerary detail.
- Work collaboratively with the Sales Manager to manage inventory to avoid over-payments or cancellation penalties, ensure all special requests have been communicated and confirmed, and gather/provide information as needed for completion of pre-retreat information.
- Prepare retreat document packages for Retreat Leaders and Guides.
- Review Retreat Leader reports and Guide Incident Reports at the end of each trip, make recommendations for future program development. Monitor post-trip guest feedback, record comments and suggestions, and adjust future itineraries as necessary.
- Design new domestic retreat itineraries
- Develop a private retreat fulfillment program using existing itineraries and supplier relationships
- Earn travel credits towards a Run Wild retreat of your choosing (when space available). The longer you’re in your role, the more travel credits you earn!
- A complimentary Mindful Running Inspiration Kit (including a shirt, buff, Run Intention bracelet, stickers and more!).
- Gear prodeals through ExpertVoice.com qualification.
- Be part of a super fun team that loves travel, wellness, personal growth, adventure and of course running! =)
- Professional development: Run Wild Retreats is highly invested in developing professional skills for all employees.
- Build experience in a rapidly growing industry (adventure and wellness travel) and a highly sought-after skill set (social media/digital strategy and community building).