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Job Openings at Run Wild Retreats, Inc.

 

We are a fast-growing travel company based in Carbondale, Colorado. We are proudly 100% women-owned and operated, and we even contract female running guides around the world whenever possible. Our team of four employees is based in the small mountain town of Carbondale, situated on the Western Slope of the Colorado Rocky Mountains. When not leading retreats around the world, our team works out of a progressive co-working space that fosters the entrepreneurial spirit, which helps us grow and continuously learn new skills. Run Wild Retreats Inc. is an accredited travel agency with IATA, and is an active member of the Adventure Travel Trade Association, Wellness Travel Association and the Transformational Travel Council.

 

We periodically have openings in key positions related to travel planning, marketing, communications, customer service and retreat leadership. Employment perks include paid travel, gear prodeals and the opportunity to do work that makes a real impact on people’s lives. And just as we promote wellness and personal growth with our clients, we support our team members with personal wellness experiences and professional-development opportunities.

If you’d like to join our team of ambitious, hard-working people, please apply to one of the job opportunities posted below.

 

Elinor Fish
CEO, Run Wild Retreats, Inc.

Current Job Openings

Sales and Guest Services Coordinator

Status: Full-time employee
Department: Administrative
Salary: $40,000 – $45,000 DOE
Commitment: Monday – Friday, 8 a.m. – 5 p.m.
Location: Must a Colorado resident for tax purposes, though you can work from home
Start Date: late July 2021

We are looking for someone who is passionate about running and travel to join our team as a sales and guest service coordinator. As the brand’s first point of contact for all guests, you must be able to communicate impeccably via email and phone. Every day, you’re helping guests select the retreat that best suits their fitness and interests, and later, help them show up prepared for their retreat.

As a runner yourself, you understand how to assess guest’s fitness and suitability for specific retreats. You proactively to educate yourself on the products we offer, our internal business processes, policies and brand values so you can effectively embody the brand in all aspects of your work. You know how to keep guests happy without compromising the integrity of the company’s policies and sales terms.

As a sales and service professional, you understand that making a sale means being a good listener and responding to questions promptly and effectively. When not responding to incoming queries, you’re energetically creating new content for Run Wild Retreats’ social media channels, updating our travel agent network, writing blog posts and weekly email campaigns. You decide what timely content to post based on sales volume, priorities and deadlines. You’re extremely organized, deadline-driven and always thinking ahead to what you can do proactively to help fill each retreat to 100% capacity.

You are a team player and embrace the company’s values around mindful leadership, openness, collaboration and trust. Our all-female team all works remotely but we’ve embraced creative ways to use technology to helps us stay connected throughout the workweek.

While this role is at the coordinator level to start, the company is rapidly expanding and offers growth opportunities. If you aspire to gain experience, work hard and show initiative, you will have the opportunity to take on new areas of responsibility.

Areas of Responsibility

Your main goal is to serve and support guests before and after retreats while reaching sales targets. To reach this goal, you are responsible for:

  1. Convert marketing leads into retreat sales
  2. Support guests in preparing for their retreat
  3. Manage trip package inventory and upsells
  4. Grow mailing list using proven tactics on a daily, weekly, monthly basis
  5. Maintain sales-related assets including the digital catalog, website and TripPages on the booking platform
  6. Analyze sales data to optimize marketing efforts and better identify potential sales
  7. Grow size of and support commission-based sales of our travel agent network
  8. Create sales-related content for the company’s social media channels, website and weekly email campaigns
  9. Design new and manage existing promotional campaigns
  10. Optimize guest service processes to improve efficiency and guest satisfaction
  11. Generate sales reports and analysis as needed

Qualifications & Requirements

  • 2+ years in sales and/or customer service in the travel industry (preferably group travel)
  • Personal experience in running as a lifestyle (and love talking about running!)
  • Highly proficient at working in a CRM (we use Hubspot)
  • Proficient in data entry, spreadsheets
  • Highly organized, thriving in a deadline-driven environment with the ability to pivot
  • Are passionate about developing business processes to make your work more efficient, consistent and better
  • Are detail-oriented and able to copy edit your own work
  • Have excellent written and oral communication skills
  • Highly proficient in working across numerous digital platforms every day, including WordPress, Later, MeetEdgar, Facebook, Notion, Instagram, Google Docs, WaiverSign, Smugmug, Asana, Canva, Hubspot CRM, Convertkit and YouLi.
  • You must provide your own computer and reliable internet access

Benefits + Perks:

  • Flexibility of schedule and work from home
  • Attend select retreats for free or one of your choosing at an employee rate
  • Run Wild Retreats swag
  • Gear prodeals through ExpertVoice.com
  • Tax-free health-expense allowance (HRA)
  • 15 days PTO, 10 holiday days per year + your birthday
  • A super fun team that loves travel, wellness, personal growth, adventure and of course running!
  • Run Wild Retreats is highly invested in developing professional skills for all employees. We’ll help you identify goals, create an action plan, and provide the tools for reaching those goals.

Hiring Process

1. Fill out the application form

2. We will contact you in late June for an interview if you are selected.

3. We will follow up with in a week after your view about your application.

4. If selected, your employment will begin with a two-month on-boarding period during which most of your training will take place (via Zoom).

 

Travel Operations Manager

Status: Full-time employee
Department: Administrative
FLSA Status: Exempt
Salary: $50,000 – $60,000 DOE + Benefits
Commitment: Monday – Friday, 8 a.m. – 5 p.m.
Location: Remote
Start Date: ASAP

The Travel operations manager is responsible for the successful execution of all retreat programs. Responsibilities include managing the operations team, supplier relations, emergency protocols and incident responses, trip profitability, new product development and continuous operational innovation. You work closely with the CEO, field staff and partners ensure our operations are seamless and exceed guest expectations. You report to the CEO and are an active contributor and collaborator in developing new product development, delivering on the company’s guest promise and supporting overall growth.

Who You Are:

We are seeking an experienced travel planner to lead our travel operations department. The right person in for this role has previous experience working for a well-established tour operator, preferably in the adventure travel and/or wellness travel space. The right person for this role will have a proven track record in managing at least 20+ global group tours per year. Event planning doesn’t qualify.

  • Preference given to candidates with strong relationships and experience working with DMCs, guides, and other suppliers
  • You have the RFP process on lock. You deeply understand the guest experience and dynamics of group travel.
  • You are process-driven, logical thinker, can anticipate problems, highly organized and a creative problem solver.
  • You’re ready to join the team of a fast-growing, innovative travel company that is deeply committed to offering high-value transformational travel experiences.
  • You share our passion for travel, are detail-oriented and capable of juggling multiple trips at different stages in their life-cycle.
  • You are self-sufficient but simultaneously excel as part of a small team and enjoy collaborating with others.
  • You have strong written and verbal communication skills
  • You have at least 5 years’ experience in travel planning for a tour operator, including working with domestic and international suppliers.
  • You have extensive experience negotiating vendor contracts, independent guide contracts and hotel booking contracts.
  • You have extensive experience managing trip budgets and costing, factoring in all variable and fixed costs, including foreign exchange rates.
  • You have experience in developing risk management plans and trip leader briefing materials.

Your Responsibilities

As Operations Manager, you are responsible all operational details for trips, from product development through the operational cycle, including negotiations with suppliers, trip costing, preparing booking forms detailing all arrangements and supporting our field staff.

  • Negotiate and secure bookings for all accommodations, daily activities and pre/post-trip extensions, as required.
  • Be responsible for the success of the trip development process including: RFP and vendor selection, itinerary development, risk management plans, supplier negotiations, contracting and pricing.
  • Ensure clear lines of communication between the clients, guides, retreat leaders and key suppliers. Provide suppliers with contracts, rooming lists, special dietary requests, additional reservations and/or cancellations.
  • Identify and implement enhancements to existing itineraries to improve the guest experience and further differentiate our product. Participate in the research and development of new itineraries, investigate competitors’ product offerings and utilize competitive information in building itineraries and developing pricing recommendations.
  • Develop relationships with DMCs, guides and key suppliers in multiple destinations.
  • Manage trip financials (payment schedules and trip costing) pertaining to all elements that influence retreat profit margins. When needed, request multiple bids and negotiate with operators to determine costs for services and provide detailed information to be used in pricing programs. Review and submit all operational payments and report on budget versus actual costs after trip completion.
  • Provide internal documentations to Retreat Leaders that ensures their complete understanding of itinerary details, highlights and key product differentiators.
  • Work collaboratively with the Sales Manager to manage inventory to avoid over-payments or cancellation penalties, ensure all special requests have been communicated and confirmed, and gather/provide information as needed for completion of pre-retreat information.
  • Propose ways to improve and optimize workflow processes and operational systems.
  • Develop and implement of the company’s health and safety protocols.
  • Manage, train and develop field staff.
  • Work with the CEO to manage trip budgets ensuring trip profitability and sustainable growth.
  • Review retreat leader reports and guide incident reports at the end of each trip, make recommendations for future program development. Monitor post-trip guest feedback, record comments and suggestions, and adjust future itineraries as necessary.
  • Design new domestic and international trip itineraries.

Benefits + Perks:

    • Flexibility of schedule and work from home
    • Attend industry tradeshows hosted by our member organizations, such as the ATTA, Transformational Travel Council.
    • Run Wild Retreats swag
    • Gear prodeals through ExpertVoice.com
    • Tax-free health-expense allowance (HRA)
    • 15 days of PTO (including sick days) and 10 holiday days per year + your birthday
    • A super fun team that loves travel, wellness, personal growth, and active adventure
    • Run Wild Retreats is highly invested in developing professional skills for all employees. We’ll help you identify goals, create an action plan, and provide the tools for reaching those goals.