Our goal is to make the process of choosing and preparing for your running and wellness retreat as easy as possible, which is why we’re thrilled to introduce a new booking option called Refundable Bookings.
You now have the option to make your booking payment entirely refundable for certain situations, like if you or a family member gets ill and you can’t travel (yes, including Covid-19!) or you get a injury that stops you from running. Click here to see a more complete list of the types of events that qualify for a full refund.
If you choose a non-refundable booking, then you will still have up to 90 days before your U.S. retreat or 150 days before your international retreat to cancel or transfer your booking, though this may incur a cancellation fee, as per our regular terms and conditions, which you can see here.
We never want anyone to lose not only the retreat they had planned but their money, too, which is why we’re pleased to be able to offer refundable bookings as a way to take some of the worry and uncertainty out of planning your travel with us.
A refundable booking (which is not insurance, but an extension of our standard terms and conditions that provides a refund for certain defined circumstances), does cost a bit more than a regular booking (8% of the total package price), but additional cost may be worth it to you have the peace of mind knowing that if something happened like you tested positive for Covid just before your trip began, or a hurricane flooded your town and you couldn’t leave, then you can get your money back for the retreat you couldn’t attend.
Plus, the claims process is quick and easy, with payouts occurring as quickly as 48 hours!
Now, you may be wondering if a refundable booking is necessary if you get travel insurance. Great question!
Travel insurance in general has changed a lot since the Covid-19 pandemic began, and most policies don’t cover things like Covid infections, even if you purchase CFAR, or the “cancel for any reason” extra coverage. And you can only get cancellation coverage through a travel insurance policy if you buy it within 21 days of paying your trip deposit.
And what about your credit card’s Trip Cancellation coverage? We recommend that you review your card’s policy very carefully, as this coverage varies widely. Mastercard, for example only reimburses you up to $1500 per trip, the Visa Infinite card up to $2000 per trip. Cards such as the Chase Sapphire and American Express Platinum will reimburse up to $10,000 per trip, as long as your cancelling for one of the qualified reasons.
We still highly recommend travel insurance to protect you for expected expenses that happen DURING the retreat, such as medical treatment, trip interruption, lost baggage, etc, and even require it for our international retreats. Click here for a personalized quote from our partner, Travel Guard
But think of refundable booking a way of reducing your risk of loss BEFORE the retreat. Click here for a full list of FAQs about how refundable bookings work.
So when it comes time to book your retreat, you’ll see the Refundable Booking option automatically selected for you, which you can choose to keep or opt out and go with a regular non-refundable booking. And if you have any questions at all, don’t hesitate to reach out to one of our retreat travel specialists at email@example.com or 970-930-1295.