ATTA Covid health and safety Guidelines Updated September 4, 2020

For 10 years now, Run Wild Retreats + Wellness has been committed to creating exceptional retreat experiences for runners like you. Our vision has not wavered, even during these unprecedented times. Having said that, with the unpredictable nature of the current environment surrounding COVID-19, possible quarantines and other travel restrictions, we have postponed retreats scheduled to take place through September 1, 2020. This means that all domestic (U.S.) retreats scheduled after this date are proceeding as planned at this time. 

To browse retreats that are currently open for registration, click here. 

 

😷 For information about our Covid-19 Healthy and Safety protocols, click here. 

While we remain committed to proceeding with retreats once conditions and the authorities allow again, we are keenly aware that everyone has their own perspective on what’s right for them. Therefore, we’ve adjusted our booking and cancellation policies to allow you more time and flexibility to make the right decision for you. This situation is fluid, and as it evolves, so will our response. We’ll continue to be in touch and provide updates as they roll in. For guests on retreats impacted by the seemingly ever-changing landscape, we are communicating directly about the changes. We appreciate your trust in us, and we’re here to help find the right decision for you, so please reach out if you have any questions.

Our deposit, payment and cancellation policies are designed to support everyone’s needs: our customers, our suppliers and ours. We have worked hard to identify where we can relax those policies while upholding the integrity of these relationships:

WHAT HAPPENS IF MY RETREAT IS RESCHEDULED DUE TO TRAVEL RESTRICTIONS?

For retreats scheduled to depart after September 1, 2020, we will be making the “go/no go” decision 45-60 days prior to departure dates (or closer to departure as the situation changes). If Run Wild Retreats reschedules your retreat, our normal no refunds/transfers cancellation policy is relaxed in order to provide you with more options. This temporary new policy gives you the option to:

1) accept the new (rescheduled) dates offered for your retreat taking place later this year or the same one in 2021. Your payment will be transferred in full to the new retreat date and no further action is required on your part.

2) transfer your full retreat payment to a different retreat altogether (and waiving the $100 retreat deposit transfer fee). Tell us which retreat you choose and we will refund or invoice you the difference in price for this new retreat. 

3) put your payment on account as credit with no expiration date. If you paid in full for a retreat and put your payment on account as credit, you’ll receive an additional $100 in Retreat Rewards (credit)*.

4) request a refund of your retreat payment less a small cancellation fee ($500 for international retreats; $300 for domestic/U.S. retreats). We work with our suppliers within each destination to minimize the amount of non-refundable costs and recover as much of your money as possible. If you paid in full for your retreat you will also receive $100 in Retreat Rewards* that you may use towards a future booking with us.

Before you ask for a refund: We humbly ask that you accept an offer of postponing or transferring your retreat booking rather than ask for a refund at this time. As a small business that is being heavily impacted by this global crisis, we are doing all we can to preserve our business’s viability so that will be able to serve you in the future. If we are asked to issue a large number of refunds at this time, it will severely compromise our chances of weathering this storm. Please know that a portion of your cancellation fee supports many in our supply chain, including independent running guides who rely on our trips to help support their families.

WHAT IF I’M BOOKED ON A RETREAT AFTER SEPTEMBER 1, 2020 BUT QUESTIONING IF I SHOULD TRAVEL?

Our goal is to provide flexibility so that you can have the time and information you need to make the best decision. We will be reviewing all future retreats on an ongoing basis to determine if it is safe to operate them.

If you are booked on a retreat that has not been postponed but don’t want to go, you have a couple of options up until the retreat balance payment deadline:

          1) transfer your full retreat payment to a different retreat altogether (and waiving the $100 retreat deposit transfer fee) until the retreat balance payment deadline (see below). Tell us which retreat you choose and we will refund or invoice you the difference in price for this new retreat. This option is only available until the stated cancellation deadline for your retreat. 

          2)  put your deposit payment on account as credit with no expiration date. If you paid in full for a retreat and put your payment on account as credit, you’ll receive an additional $100 in Retreat Rewards (credit)*. This option is only available until the stated balance payment deadline for your retreat (see below). 

          3) receive a refund minus a cancellation fee ($500 for international retreats; $300 for domestic/U.S. retreats).This option is only available until the balance payment deadline for your specific retreat (see dates below). If you choose this option, you will also receive $100 in Retreat Rewards* that you may use towards a future booking with us. After your balance payment deadline, refunds are not available unless we cancel or postpone the retreat due to unsafe travel conditions.

Before you ask for a refund: We humbly ask that you accept an offer of postponing or transferring your retreat booking rather than ask for a refund at this time. As a small business that is being heavily impacted by this global crisis, we are doing all we can to preserve our business’s viability so that will be able to serve you in the future. Please know that a portion of your cancellation fee supports many in our supply chain, including independent running guides who rely on our trips to help support their families.

SHOULD I GET TRAVEL INSURANCE?

Yes, we highly recommend you get travel insurance, even if you are traveling domestically. Travel insurance may cover your retreat package in the event you are unable to travel due to certain circumstances. Click here for a no-obligation quote from our insurance partner, Travel Guard: https://runwildretreats.com/travel-insurance/

WHAT IF I’M THINKING ABOUT A NEW BOOKING?

We are pleased offer you a new Flexible Booking Policy, which you can view here. 

WE ARE HERE TO HELP YOU 

As we’ve learned over the past few weeks, what makes sense today may not make sense tomorrow. Please understand that we reserve the right to change these policies without prior notice due to this very fluid and unpredictable situation. Our commitment to supporting you as a runner has not changed. Our team remains passionate about creating exceptional trail running retreats for you. We are also as committed to our international guide network, who rely on our business to support their families. 

Our retreat travel specialists look forward to the opportunity to help you book your trail running retreat. Registration for spring 2021 retreats is already open! You can reach us at info@runwildretreats.com or call 970-315-2114 should you need any assistance. Our office hours are Monday through Friday, 9 am to 5 pm.

Run well, be well,

Elinor Fish
Founder & CEO, Run Wild Retreats Inc.

*Retreat Rewards are non-transferable and not redeemable for cash.